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Certificate
Upon successful completion of the Medical Administrative Assistant program, you will be awarded a completion certificate from Nexum Career Institute.
Course content
Sections:
13
•
Activities:
697
•
Resources:
2
Introduction
- Announcements
- Zoom Meetings
- Medical Administrative Assistant Course Syllabus
- Typing Practice
Week 1
- Course Orientation
- Welcome to Administrative Medical Assisting
- Customer Service-Oriented Practice
- Employment Opportunities
- Administrative Medical Assistant Job Responsibilities
- Interpersonal Skills
- Check Your Understanding 1.1
- Understanding Work-Related Emotional and Psychological Issues
- Licensure, Accreditation, Certification, and Registration
- Check Your Understanding 1.2
- Keeping Current
- MOSS 4.0 Training 1.0 Navigating Menu Systems
- MOSS 4.0 Training 1.1T Logging In, Changing Your Password, and Logging Out
- MOSS 4.0 Training 1.2T Creating a Referral (Wolf)
- MOSS 4.0 Training 1.3T Sending Clinic Messages and Creating a Referral (Patel)
- Chapter 1 Flashcards
- Chapter 1 Power Point
- Chapter 1 Chapter Review
- Chapter 1 Short Answer Assignment (Graded 30pts)
- Chapter 1 Quiz (Graded 20 pts)
- MOSS 4.0 Assessment 1.1A Logging In, Changing Your Password, and Logging Out (Graded 20pts)
- MOSS 4.0 Assessment 1.2A Creating a Referral (Wolf) (Graded 20pts)
- MOSS 4.0 Assessment 1.3A Sending Clinic Messages and Creating a Referral (Patel) (Graded 20pts)
Week 2
- Evolution of the Medical Assisting Career
- Global Influences on Health Care
- Changes in Health Care
- Check Your Understanding 2.1
- The Medical Practice Setting
- Check Your Understanding 2.2
- The Physician Specialist
- Chapter 2 Flashcards
- Chapter 2 Power Point
- Chapter 2 Chapter Review
- Chapter 2 Short Answer Assignment (Graded 30pts)
- Chapter 2 Quiz (Graded 20pts)
- Job Skill 2-1 Form: Electronic Health Record: Notes
- Job Skill 2-1: Conducting a Telehealth Visit (Graded 10pts)
- Medical Ethics
- Personal Morals and Professional Performance
- Medical Etiquette
- Check Your Understanding 3.1
- Confidentiality
- Medical Practice Acts
- Medical Professional Liability
- Criminal and Civil Law
- Employment Law
- Litigation Prevention
- The Litigation Process and Alternatives
- Medical Records
- Advance Directives
- Check Your Understanding 3.2
Week 3
- Introduction to Communication
- The Communication Cycle
- Foundations of Communication
- Methods of Communication
- Check Your Understanding 4.1
- Elements that Influence and Barriers to Communication
- Communication in the Medical Setting
- Check Your Understanding 4.2
- Principles of Self-Boundaries
- Chapter 4 Flashcards
- Chapter 4 Power Point
- Chapter 4 Chapter Review
- Chapter 4 Short Answer Assignment (Graded 30pts)
- Chapter 4 Quiz (Graded 20pts)
- Job Skill 4-1: Demonstrate Body Language (Graded 10pts)
- Job Skill 4-2: Communicate with a Child via Role-Playing (Graded 10pts)
- Job Skill 4-3: Communicate with an Older Adult via Role-Playing (Graded 10pts)
- Job Skill 4-4: Communicate with a Hearing-Impaired Patient via Role-Playing (Graded 10pts)
- Job Skill 4-5: Communicate with a Visually Impaired Patient via Role-Playing (Graded 10pts)
- Job Skill 4-6: Communicate with a Speech-Impaired Patient via Role-Playing (Graded 10pts)
- Job Skill 4-7: Communicate with a Patient Who Has an Impaired Level of Understanding via Role-Playing (Graded 10pts)
- Written Communication
- Letter Standards, Styles, and Components
- Composing Correspondence
- Check Your Understanding 5.1
- Envelope Enclosures
- Corrections in Business Correspondence
- Check Your Understanding 5.2
- Chapter 5 Flashcards
- Chapter 5 Power Point
- Chapter 5 Chapter Review
- Chapter 5 Short Answer Assignment (Graded 28pts)
- Chapter 5 Video Quiz: Business Correspondence
- Chapter 5 Quiz (Graded 20pts)
- Job Skill 5-1: Compose and Key a Letter for a Failed Appointment (Graded 10pts)
- Job Skill 5-1 Form: Compose and Key a Letter for a Failed Appointment
- Job Skill 5-2: Compose and Key a Letter for an Initial Visit (Graded 10pts)
- Job Skill 5-2 Form : Letterhead
- Job Skill 5-3: Compose and Key a Letter to Another Physician (Graded 10pts)
- Job Skill 5-3 Form: Letterhead
- Job Skill 5-4: Key Two Interoffice Memorandums (Graded 10pts)
- Job Skill 5-4 Form: Interoffice Memo
- Job Skill 5-5: Abstract Information from a Medical Record; Compose and Key a Letter (Graded 10pts)
- Job Skill 5-5 Form: Letterhead
- U.S. Postal Service (USPS)
- Supplies and Equipment
- Handling Incoming Mail
- Handling Outgoing Mail
- Check Your Understanding 6.1
- Envelopes
- Managing Office Mail
- Electronic Communication
- Check Your Understanding 6.2
- Facsimile Communication
- Chapter 6 Flashcards
- Chapter 6 Power Point
- Chapter 6 Chapter Review
- Chapter 6 Short Answer Assignment (Graded 30pts)
- Chapter 6 Video Quiz: Outgoing Mail
- Chapter 6 Quiz (Graded 20pts)
- Job Skill 6-1: Compose a Letter and Prepare an Envelope for Certified Mail (Graded 10pts)
- Job Skill 6-1 Form 1: Letterhead
- Job Skill 6-1 Form 2: Envelope
- Job Skill 6-2 Form 3: U.S.P.S. Certified Mail and Return Receipt Form
Week 4
- Chapter 7: The Front Office Environment
- Front Office Assistant
- Opening the Medical Office
- Processing Patients
- Check Your Understanding 7.1
- Reception Area
- Office Safety and Emergency Preparedness
- Waste Management
- Ergonomics
- Office Security
- Safe Working Environment
- Preparing for Environmental and Other Disasters
- Closing the Medical Office
- Check Your Understanding 7.2
- MOSS 4.0 Training 7.1T Entering New Patient Demographics (Alvarez)
- MOSS 4.0 Training 7.2T Entering New Patient Demographics (Johnsson)
- MOSS 4.0 Training 7.3T Entering New Patient Demographics (Bachmayer)
- MOSS 4.0 Training 7.4T Entering New Patient Demographics (Lindgren)
- MOSS 4.0 Training 7.5T Updating Established Patient Demographics (Costa)
- MOSS 4.0 Training 7.6T Updating Established Patient Demographics (Blomquist)
- MOSS 4.0 Training 7.7T Checking in a New Patient (Bachmayer)
- MOSS 4.0 Training 7.8T Checking in a New Patient (Lindgren)
- MOSS 4.0 Training 7.9T Checking in a New Patient (Alvarez)
- MOSS 4.0 Training 7.10T Checking in a New Patient (Acuna)
- MOSS 4.0 Training 7.11T Checking in a New Patient (Johnsson)
- MOSS 4.0 Training 7.12T ADVANCED Checking in a New Patient (Lorenzo)
- MOSS 4.0 Training 7.13T Checking in an Established Patient (Wolf)
- MOSS 4.0 Training 7.14T Checking in an Established Patient (Blomquist)
- MOSS 4.0 Training 7.15T Checking in an Established Patient (Patel)
- MOSS 4.0 Training 7.16T Checking in an Established Patient (Costa)
- Chapter 7 Flashcards
- Chapter 7 Power Point
- Chapter 7 Chapter Review
- Chapter 7 Short Answer Assignment (Graded 30pts)
- Chapter 7 Video Quiz: New Patient Registration
- Chapter 7 Quiz (Graded 20pts)
- Job Skill 7-1: Prepare a Patient Registration Form (Graded 10pts)
- Job Skill 7-1 Form: Patient Registration Information
- Job Skill 7-2: Prepare an Application Form for a Disabled Person Placard (Graded 10pts)
- Job Skill 7-2 Form: Application for Disabled Persons License Plates and/or Placards
- Job Skill 7-3: Research Community Resources for Patient Referrals and Patient Education (Graded 10pts)
- Job Skill 7-4: Demonstrate Proper Use of a Fire Extinguisher (Graded 10pts)
- Job Skill 7-5: Assess and Use Proper Body Mechanics (Graded 10pts)
- Job Skill 7-6: Develop an Emergency Response Template with an Evacuation Plan (Graded 10pts)
- MOSS 4.0 Assessment 7.1A Entering New Patient Demographics (Alvarez) (Graded 20pts)
- MOSS 4.0 Assessment 7.2A Entering New Patient Demographics (Johnsson) (Graded 20pts)
- MOSS 4.0 Assessment 7.3A Entering New Patient Demographics (Bachmayer) (Graded 20pts)
- MOSS 4.0 Assessment 7.4A Entering New Patient Demographics (Lindgren) (Graded 20pts)
- MOSS 4.0 Assessment 7.5A Updating Established Patient Demographics (Costa) (Graded 20pts)
- MOSS 4.0 Assessment 7.6A Updating Established Patient Demographics (Blomquist) (Graded 20pts)
- MOSS 4.0 Assessment 7.7A Checking in a New Patient (Bachmayer) (Graded 20pts)
- MOSS 4.0 Assessment 7.8A Checking in a New Patient (Lindgren) (Graded 20pts)
- MOSS 4.0 Assessment 7.9A Checking in a New Patient (Alvarez) (Graded 20pts)
- MOSS 4.0 Assessment 7.10A Checking in a New Patient (Acuna) (Graded 20pts)
- MOSS 4.0 Assessment 7.11A Checking in a New Patient (Johnsson) (Graded 20pts)
- MOSS 4.0 Assessment 7.12A ADVANCED Checking in a New Patient (Lorenzo) (Graded 20pts)
- MOSS 4.0 Assessment 7.13A Checking in an Established Patient (Wolf) (Graded 20pts)
- MOSS 4.0 Assessment 7.14A Checking in an Established Patient (Blomquist) (Graded 20pts)
- MOSS 4.0 Assessment 7.15A Checking in an Established Patient (Patel) (Graded 20pts)
- MOSS 4.0 Assessment 7.16A Checking in an Established Patient (Costa) (Graded 20pts)
- Communication by Telephone
- Telephone Equipment
- Telephone Services
- Telephone Policies and Procedures
- Check Your Understanding 8.1
- Responses to Typical Telephone Calls
- Documenting Telephone Calls and Messages
- Check Your Understanding 8.2
- Placing Outgoing Calls
- Special Telephone Calls
- Telephone Reference Aids
- MOSS 4.0 Training 8.1T Documenting a Patient's Progress (Weinert)
- MOSS 4.0 Training 8.2T Documenting a Patient's Progress (Wolf)
- Chapter 8 Flashcards
- Chapter 8 Power Point
- Chapter 8 Chapter Review
- Chapter 8 Short Answer Assignment (Graded 30pts)
- Chapter 8 Video Quiz: Explaining Financial Obligations During a Telephone Interview
- Chapter 8 Video Quiz: Phone Calls
- Chapter 8 Quiz (Graded 20pts)
- Job Skill 8-1: Screen Incoming Telephone Calls (Graded 10pts)
- Job Skill 8-2: Document Telephone Messages and Physician Responses (Graded 10pts)
- Job Skill 8-2 Form: EHR Message Form
- Job Skill 8-3: Role-Play Emergency Telephone Scenario(s) (Graded 10pts)
- MOSS 4.0 Assessment 8.1A Documenting a Patient's Progress (Weinert) (Graded 20pts)
- MOSS 4.0 Assessment 8.2A Documenting a Patient's Progress (Wolf) (Graded 20pts)
Week 5
- Chapter 9: Appointments
- Appointment Schedule Template
- Scheduling Systems
- Scheduling Methods-Patient Flow Techniques
- Check Your Understanding 9.1
- Check Your Understanding 9.2
- Appointment Reminder Systems
- Appointment Reference Sheet
- Guidelines to Avoid Audits and Improve Scheduling
- MOSS 4.0 Training 9.1T Scheduling a New Patient Appointment (Alvarez)
- MOSS 4.0 Training 9.2T Scheduling a New Patient for Evaluation with In-Office Testing (Lorenzo)
- MOSS 4.0 Training 9.3T Scheduling a New Patient for Specialized Care (Weinert)
- MOSS 4.0 Training 9.4T Scheduling a New Patient Consultation Appointment (Acuna)
- MOSS 4.0 Training 9.5T Scheduling an Established Patient for an Annual Physical Exam (Patel)
- MOSS 4.0 Training 9.6T Scheduling Recurring Appointments for an Established Patient (Egger)
- MOSS 4.0 Training 9.7T Scheduling an Established Patient for a New Problem (Wolf)
- MOSS 4.0 Training 9.8T Scheduling an Established Patient with an Acute Problem (Berger)
- MOSS 4.0 Training 9.9T Scheduling a Work-in Patient
- MOSS 4.0 Training 9.10T Scheduling a Walk-in Patient
- MOSS 4.0 Training 9.11T Rescheduling a Patient Appointment
- MOSS 4.0 Training 9.12T Canceling a Patient Appointment
- MOSS 4.0 Training 9.13T Printing a Procedure Order, Patient Education, and Instructions (Wolf)
- MOSS 4.0 Training 9.14T Preparing an Electronic Laboratory Requisition (Blomquist)
- MOSS 4.0 Training 9.15T Preparing and Printing an Electronic Laboratory Requisition (Lindgren)
- MOSS 4.0 Training 9.16T Completing an Interoffice Order for In-Clinic Testing (Lorenzo)
- MOSS 4.0 Training 9.17T Creating a Future Appointment Recall (Lorenzo)
- MOSS 4.0 Training 9.18T Generating an Appointment Reference Sheet
- Chapter 9 Flashcards
- Chapter 9 Power Point
- Chapter 9 Chapter Review
- Chapter 9 Short Answer Assignment (Graded 30pts)
- Chapter 9 Video Quiz: Scheduling Inpatient and Outpatient Admissions
- Chapter 9 Quiz (Graded 20pts)
- Job Skill 9-1: Set Up Appointment Matrix (Graded 10pts)
- Job Skill 9-1 Form 1: Appointment Record
- Job Skill 9-1 Form 2: Appointment Schedule
- Job Skill 9-2: Schedule Appointments (Graded 10pts)
- Job Skill 9-2 Form 1: Appointment Record
- Job Skill 9-2 Form 2: Appointment Schedule
- Job Skill 9-3: Prepare an Appointment Reference Sheet (Graded 10pts)
- Job Skill 9-4: Abstract Information and Complete a Hospital/Surgery Scheduling Form (Graded 10pts)
- Job Skill 9-4 Form: Hospital/Surgery Scheduling Form
- Job Skill 9-5: Transfer Surgery Scheduling Information to a Form Letter (Graded 10pts)
- Job Skill 9-5 Form: Surgical Letter
- Job Skill 9-6: Complete Requisition Forms to Schedule Outpatient Diagnostic Tests (Graded 10pts)
- Job Skill 9-6 Form 1: Laboratory Requisition
- Job Skill 9-6 Form 2: X-Ray Request
- MOSS 4.0 Assessment 9.1A Scheduling a New Patient Appointment (Alvarez) (Graded 20pts)
- MOSS 4.0 Assessment 9.2A Scheduling a New Patient for Evaluation with In-Office Testing (Lorenzo) (Graded 20pts)
- MOSS 4.0 Assessment 9.3A Scheduling a New Patient for Specialized Care (Weinert) (Graded 20pts)
- MOSS 4.0 Assessment 9.4A Scheduling a New Patient Consultation Appointment (Acuna) (Graded 20pts)
- MOSS 4.0 Assessment 9.5A Scheduling an Established Patient for an Annual Physical Exam (Patel) (Graded 20pts)
- MOSS 4.0 Assessment 9.6A Scheduling an Established Patient for a New Problem (Wolf) (Graded 20pts)
- MOSS 4.0 Assessment 9.7A Scheduling Recurring Appointments for an Established Patient (Egger) (Graded 20pts)
- MOSS 4.0 Assessment 9.8A Scheduling an Established Patient with an Acute Problem (Berger) (Graded 20pts)
- MOSS 4.0 Assessment 9.9A Scheduling a Work-in Patient (Graded 20pts)
- MOSS 4.0 Assessment 9.10A Scheduling a Walk-in Patient (Graded 20pts)
- MOSS 4.0 Assessment 9.11A Rescheduling a Patient Appointment (Graded 20pts)
- MOSS 4.0 Assessment 9.12A Canceling a Patient Appointment (Graded 20pts)
- MOSS 4.0 Assessment 9.13A Printing a Procedure Order, Patient Education, and Instructions (Wolf) (Graded 20pts)
- MOSS 4.0 Assessment 9.14A Preparing an Electronic Laboratory Requisition (Blomquist) (Graded 20pts)
- MOSS 4.0 Assessment 9.15A Preparing and Printing an Electronic Laboratory Requisition (Lindgren) (Graded 20pts)
- MOSS 4.0 Assessment 9.16A Completing an Interoffice Order for In-Clinic Testing (Lorenzo) (Graded 20pts)
- MOSS 4.0 Assessment 9.17A Creating a Future Appointment Recall (Lorenzo)
- MOSS 4.0 Assessment 9.18A Generating an Appointment Reference Sheet (Graded 20pts)
- Chapter 10: Office Managerial Responsibilities
- Office Manager
- Patient Satisfaction and Communication
- Increasing Office Productivity
- Staff Meetings
- Check Your Understanding 10.1
- Office Safety
- Check Your Understanding 10.2
- Facility Oversight
- Office Supplies
- Business Travel
- Chapter 10 Flashcards
- Chapter 10 Power Point
- Chapter 10 Chapter Review
- Chapter 10 Short Answer Assignment (Graded 30pts)
- Chapter 10 Video Quiz: Routine Maintenance and Calibration of Clinical Equipment
- Chapter 10 Video Quiz: Performing an Inventory
- Chapter 10 Quiz (Graded 20pts)
- Job Skill 10-1: Document Patient Complaints and Determine Actions to Resolve Problems (Graded 10pts)
- Job Skill 10-1 Form 1: Patient Complaint Document
- Job Skill 10-1 Form 2: Patient Incident Report
- Job Skill 10-2: Write an Agenda for an Office Meeting (Graded 10pts)
- Job Skill 10-3: Prepare Material for an Office Procedures Manual (Graded 10pts)
- Job Skill 10-4: Perform Inventory Control and Keep an Equipment Maintenance Log (Graded 10pts)
- Job Skill 10-4 Form: Inventory Control Sheet/Maintenance Log
- Job Skill 10-5: Complete an Order Form for Office Supplies (Graded 10pts)
- Job Skill 10-5 Form: Order Form
- Job Skill 10-6: Perform Mathematic Calculations of an Office Manager (Graded 10pts)
- Job Skill 10-7: Prepare a Travel Expense Report (Graded 10pts)
- Job Skill 10-7 Form: Travel Expense Report
Week 6
- Electronic Filing Systems
- Check Your Understanding 11.1
- Alphabetical Filing Rules
- Filing Equipment
- Filing Supplies and Their Uses
- Charge-Out and Control Systems
- Filing Documents in Patient Records
- Check Your Understanding 11.2
- Destroying Documents
- MOSS 4.0 Training 11.1T Gathering Documents and Results for a Patient Appointment (Acuna)
- MOSS 4.0 Training 11.2T Gathering Documents and Results for a Patient Appointment (Lorenzo)
- MOSS 4.0 Training 11.3T Gathering Documents and Results for a Patient Appointment (Bachmayer)
- Chapter 11 Flashcards
- Chapter 11 Power Point
- Chapter 11 Chapter Review
- Chapter 11 Short Answer Assignment (Graded 30pts)
- Chapter 11 Quiz (Graded 20pts)
- Job Skill 11-1: File Patient and Business Names Alphabetically (Graded 10pts)
- MOSS 4.0 Assessment 11.1A Gathering Documents and Results for a Patient Appointment (Acuna) (Graded 20pts)
- MOSS 4.0 Assessment 11.2A Gathering Documents and Results for a Patient Appointment (Lorenzo) (Graded 20pts)
- MOSS 4.0 Assessment 11.3A Gathering Documents and Results for a Patient Appointment (Bachmayer) (Graded 20pts)
- Chapter 12: Medical Records
- Patients’ Medical Records
- Electronic Health Record Practice Management System
- Paper-Based Medical Record System
- Promoting Interoperability (PI) and Meaningful Use
- Medical Record Organization Systems
- Recordkeeping
- Check Your Understanding 12.1
- Documentation Guidelines
- Correcting a Medical Record
- Contents of a Medical Record
- Check Your Understanding 12.2
- Audit of Medical Records
- MOSS 4.0 Training 12.1T Using Meaningful Use Statistics
- MOSS 4.0 Training 12.2T Printing Laboratory Results (Patel)
- MOSS 4.0 Training 12.3T Printing an Immunization Record (Berger)
- Chapter 12 Flashcards
- Chapter 12 Power Point
- Chapter 12 Chapter Review
- Chapter 12 Short Answer Assignment (Graded 30pts)
- Chapter 12 Video Quiz: Scanning Documents into EHR
- Chapter 12 Quiz (Graded 20pts)
- Job Skill 12-1: Prepare a Patient Record and Insert Progress Notes (Graded 10pts)
- Job Skill 12-1 Form: Patient Record
- Job Skill 12-2: Prepare a Patient Record and Format Chart Notes (Graded 10pts)
- Job Skill 12-2 Form: Patient Record
- Job Skill 12-3: Correct a Medical Record (Graded 10pts)
- Job Skill 12-4: Abstract from a Medical Record (Graded 10pts)
- Job Skill 12-4 Form: Medical Record Abstract Form
- Job Skill 12-5: Prepare a History and Physical (H & P) Report (Graded 10pts)
- Job Skill 12-5 Form: Patient Record
- Job Skill 12-6: Record Test Results on a Flow Sheet (Graded 10pts)
- Job Skill 12-6 Form: Flow Sheet
- MOSS 4.0 Assessment 12.1A Using Meaningful Use Statistics (Graded 20pts)
- MOSS 4.0 Assessment 12.2A Printing Laboratory Results (Patel) (Graded 20pts)
- MOSS 4.0 Assessment 12.3A Printing an Immunization Record (Berger) (Graded 20pts)
- Chapter 13: Drug and Prescription Records
- Introduction
- Prescription Drugs and the Role of the Medical Assistant
- Check Your Understanding 13.1
- Medical Marijuana
- Drug Names
- Drug References
- Authorizing Prescriptions
- Electronic Prescription Programs
- Understanding Prescriptions
- Medication Instructions
- Medication Refills
- Charting Prescriptions
- Abuse and Prevention Measures
- Check Your Understanding 13.2
- Medication Samples and Literature
- MOSS 4.0 Training 13.1T Preparing an Electronic Prescription (Bachmayer)
- MOSS 4.0 Training 13.2T Preparing an Electronic Prescription (Egger)
- MOSS 4.0 Training 13.3T Preparing Electronic Prescriptions (Lorenzo)
- MOSS 4.0 Training 13.4T ADVANCED Preparing an Electronic Prescription (Berger)
- MOSS 4.0 Training 13.5T Printing a Prescription (Fransson)
- MOSS 4.0 Training 13.6T ADVANCED Printing a Prescription (Wolf)
- Chapter 13 Flashcards
- Chapter 13 Power Point
- Chapter 13 Chapter Review
- Chapter 13 Short Answer Assignment (Graded 30pts)
- Chapter 13 Video Quiz: Requesting Prescription Refills
- Chapter 13 Quiz (Graded 20pts)
- Job Skill 13-1: Translate Prescriptions (Graded 10pts)
- Job Skill 13-2: Record Prescription Refills in Medical Records (Graded 10pts)
- Job Skill 13-2 Form: Prescription Labels
- Job Skill 13-3: Write a Prescription (Graded 10pts)
- Job Skill 13-3 Form: Prescription Form
- Job Skill 13-4: Interpret a Medication Log (Graded 10pts)
- Job Skill 13-5: Record on a Medication Schedule (Graded 10pts)
- Job Skill 13-5 Form: Medication Schedule
- MOSS 4.0 Assessment 13.1A Preparing an Electronic Prescription (Bachmayer) (Graded 20pts)
- MOSS 4.0 Assessment 13.2A Preparing an Electronic Prescription (Egger) (Graded 20pts)
- MOSS 4.0 Assessment 13.3A Preparing Electronic Prescriptions (Lorenzo) (Graded 20pts)
- MOSS 4.0 Assessment 13.4A ADVANCED Preparing an Electronic Prescription (Berger) (Graded 20pts)
- MOSS 4.0 Assessment 13.5A Printing a Prescription (Fransson) (Graded 20pts)
- MOSS 4.0 Assessment 13.6A ADVANCED Printing a Prescription (Wolf) (Graded 20pts)
Week 7
- Midterm Exam - Chapters 1 - 10 (Graded 200pts)
- Chapter 14: Procedure Coding
- Introduction to Procedure Coding
- Coding for Professional Services
- CPT Coding Terminology
- Reimbursement Terminology
- Check Your Understanding 14.1
- How to Code Using the Current Procedural Terminology
- Check Your Understanding 14.2
- Chapter 14 Flashcards
- Chapter 14 Power Point
- Chapter 14 Chapter Review
- Chapter 14 Short Answer Assignment (Graded 30pts)
- Chapter 14 Quiz (Graded 20pts)
- Job Skill 14-1: Code Evaluation and Management Services (Graded 10pts)
- Job Skill 14-2: Code Surgical Procedures and Services (Graded 10pts)
- Job Skill 14-3: Code Radiology and Laboratory Procedures and Services (Graded 10pts)
- Job Skill 14-4: Code Procedures and Services in the Medicine Section (Graded 10pts)
- Job Skill 14-5: Code Clinical Examples (Graded 10pts)
- Job Skill 14-5 Form: Health Insurance Claim Form
- Chapter 15: Diagnostic Coding
- Diagnostic Coding Using ICD-10-CM
- Check Your Understanding 15.1
- ICD-10-CM Codebook Organization
- Check Your Understanding 15.2
- The Medical Coding Environment
- Chapter 15 Flashcards
- Chapter 15 Power Point
- Chapter 15 Chapter Review
- Chapter 15 Short Answer Assignment (Graded 30pts)
- Chapter 15 Video Quiz: Coding and Classification
- Chapter 15 Quiz (Graded 20pts)
- Job Skill 15-1: Code Diagnoses from Chapters 1, 2, 3, 4, and 5 in ICD-10-CM (Graded 10pts)
- Job Skill 15-2: Code Diagnoses from Chapters 6, 7, 8, 9, and 10 in ICD-10-CM (Graded 10pts)
- Job Skill 15-3: Code Diagnoses from Chapters 11, 12, 13, 14, and 15 in ICD-10-CM (Graded 10pts)
- Job Skill 15-4: Code Diagnoses from Chapters 16, 17, 18, 19, and 20 in ICD-10-CM (Graded 10pts)
- Job Skill 15-5: Code Diagnoses from Chapter 21 and the Table of Drugs and Chemicals in ICD-10-CM (Graded 10pts)
- Job Skill 15-6: Code Diagnoses from Chart Notes Using ICD-10-CM (Graded 10pts)
Week 8
- Chapter 16: Health Insurance Systems
- Introduction to Insurance
- Check Your Understanding 16.1
- Types of Managed Care
- Insurance Coverage Verification
- Insurance Benefits
- Check Your Understanding 16.2
- MOSS 4.0 Practice 16.1T Submitting a Preauthorization (Torres)
- Chapter 16 Flashcards
- Chapter 16 Power Point
- Chapter 16 Chapter Review
- Chapter 16 Short Answer Assignment (Graded 30pts)
- Chapter 16 Video Quiz: Managed Care Policies and Procedures
- Chapter 16 Video Quiz: Obtaining Referrals and Authorizations
- Chapter 16 Quiz (Graded 20pts)
- Job Skill 16-1: Complete a Managed Care Authorization Form (Graded 10pts)
- Job Skill 16-1 Form: Managed Care Plan Treatment Authorization Request
- Job Skill 16-2: Interpret Insurance Card Information and Complete Insurance Verification Form (Graded 10pts)
- Job Skill 16-2 Form: Medical Insurance Verification
- MOSS 4.0 Assessment 16.1A Submitting a Preauthorization (Torres) (Graded 20pts)
- Chapter 17: Insurance Claims Processing
- Guidelines for Handling Insurance Claims
- The Health Insurance Claim
- Completing the Claim Form
- Check Your Understanding 17.1
- Check Your Understanding 17.2
- Professionalism in Claims Processing
- MOSS 4.0 Training 17.1T Batching and Billing Electronic Claims (CareONE BC BS)
- MOSS 4.0 Training 17.2T Batching and Billing Electronic Claims (Signal HMO)
- MOSS 4.0 Training 17.3T Generating Paper (CMS-1500) Claims (FlexiHealth PPO)
- MOSS 4.0 Training 17.4T Billing a Secondary Insurance
- MOSS 4.0 Training 17.5T Billing Medicare as a Secondary Payer (MSP)
- Chapter 17 Flashcards
- Chapter 17 Power Point
- Chapter 17 Chapter Review
- Chapter 17 Short Answer Assignment (Graded 30pts)
- Chapter 17 Video Quiz: Insurance Billing
- Chapter 17 Video Quiz: Insurance Payments and Adjustments
- Chapter 17 Quiz (Graded 20pts)
- Job Skill 17-1: Complete a Health Insurance Claim Form for a Commercial Case (Graded 10pts)
- Job Skill 17-1 Form: Health Information Claim Form
- Job Skill 17-2: Complete a Health Insurance Claim Form for a Medicare Case (Graded 10pts)
- Job Skill 17-2 Form: Health Insurance Claim Form
- Job Skill 17-3: Complete a Health Insurance Claim Form for a TRICARE Case (Graded 10pts)
- Job Skill 17-3 Form: Health Insurance Claim Form
- MOSS 4.0 Assessment 17.1A Batching and Billing Electronic Claims (CareONE BC BS) (Graded 20pts)
- MOSS 4.0 Assessment 17.2A Batching and Billing Electronic Claims (Signal HMO) (Graded 20pts)
- MOSS 4.0 Assessment 17.3A Generating Paper (CMS-1500) Claims (FlexiHealth PPO) (Graded 20pts)
- MOSS 4.0 Assessment 17.4A Billing a Secondary Insurance (Graded 20pts)
- MOSS 4.0 Assessment 17.5A Billing Medicare as a Secondary Payer (MSP) (Graded 20pts)
Week 9
- Chapter 18: The Revenue Cycle: Fees, Credit, and Collection
- Introduction to Fees, Credit, and Collection
- The Revenue Cycle
- Fee Schedules
- Discounting Fees
- Discussing Fees
- Patient Billing and Collection Methods
- Check Your Understanding 18.1
- Receiving Insurance Payment
- Credit and Collection Laws
- Check Your Understanding 18.2
- MOSS 4.0 Training 18.1T Generating a Collection Letter (30 or More Days Overdue)
- MOSS 4.0 Training 18.2T Generating a Collection Letter (60 or More Days Overdue)
- MOSS 4.0 Training 18.3T ADVANCED Generating a Collection Letter (90 or More Days Overdue)
- MOSS 4.0 Training 18.4T Creating a Custom Collection Letter
- Chapter 18 Flashcards
- Chapter 18 Power Point
- Chapter 18 Chapter Review
- Chapter 18 Short Answer Assignment (Graded 30pts)
- Chapter 18 Video Quiz: Credit Balances and Refunds
- Chapter 18 Video Quiz: Preparing Collection Letters
- Chapter 18 Video Quiz: Itemized Patient Statements
- Chapter 18 Video Quiz: Posting Non-Sufficient Funds
- Chapter 18 Quiz (Graded 20pts)
- Job Skill 18-1: Use a Physician’s Fee Schedule to Determine Correct Fees (Graded 10pts)
- Job Skill 18-2: Complete Cash Receipts (Graded 10pts)
- Job Skill 18-2 Form: Cash Receipt
- Job Skill 18-3: Interpret an Explanation of Benefits Form (Graded 10pts)
- Job Skill 18-4: Role-Play Collection Scenarios (Graded 10pts)
- Job Skill 18-5: Compose a Collection Letter and Prepare an Envelope (Graded 10pts)
- Job Skill 18-5 Form 1: Letterhead
- Job Skill 18-5 Form 2: Number 10 Envelope
- Job Skill 18-6: Complete a Financial Agreement (Graded 10pts)
- Job Skill 18-6 Form: Financial Agreement Form
- MOSS 4.0 Assessment 18.1A Generating a Collection Letter (30 or More Days Overdue) (Graded 20pts)
- MOSS 4.0 Assessment 18.2A Generating a Collection Letter (60 or More Days Overdue) (Graded 20pts)
- MOSS 4.0 Assessment 18.3A ADVANCED Generating a Collection Letter (90 or More Days Overdue) (Graded 20pts)
- MOSS 4.0 Assessment 18.4A Creating a Custom Collection Letter (Graded 20pts)
- Chapter 19: Bookkeeping and Banking
- Accounting
- Patient Accounts
- Daysheet
- Accounts Receivable Control
- Check Your Understanding 19.1
- Financial Institutions
- Financial Institution Accounts
- Checks
- Bank Deposits
- Checkbook Management
- Check Your Understanding 19.2
- MOSS 4.0 Training 19.1T Preparing the Encounter Form (Weinert)
- MOSS 4.0 Training 19.2T Preparing the Encounter Form (Lorenzo)
- MOSS 4.0 Training 19.3T Preparing the Encounter Form (Patel)
- MOSS 4.0 Training 19.4T Preparing the Encounter Form (Alvarez)
- MOSS 4.0 Training 19.5T Preparing the Encounter Form (Acuna)
- MOSS 4.0 Training 19.6T Preparing the Encounter Form (Blomquist)
- MOSS 4.0 Training 19.7T Preparing the Encounter Form (Fransson)
- MOSS 4.0 Training 19.8T Preparing the Encounter Form (Johnsson)
- MOSS 4.0 Training 19.9T ADVANCED Preparing the Encounter Form (Lindgren)
- MOSS 4.0 Training 19.10T ADVANCED Preparing the Encounter Form (Wolf)
- MOSS 4.0 Training 19.11T Posting a Co-Payment (Bachmayer)
- MOSS 4.0 Training 19.12T Posting a Co-Payment (Acuna)
- MOSS 4.0 Training 19.13T Posting a Co-Payment (Lindgren)
- MOSS 4.0 Training 19.14T Posting a Co-Payment (Johnsson)
- MOSS 4.0 Training 19.15T ADVANCED Posting a Co-Payment (Lorenzo)
- MOSS 4.0 Training 19.16T Posting an Adjustment for a Non-Sufficient Funds Check (NSF) (Bachmayer)
- MOSS 4.0 Training 19.17T Posting a Deductible from a Remittance Advice (Tate)
- MOSS 4.0 Training 19.18T Posting a Non-Covered Service from a Remittance Advice (Bishop)
- MOSS 4.0 Training 19.19T Posting a Denial from an Explanation of Benefits (Shulman)
- MOSS 4.0 Training 19.20T Posting an Insurance Payment to One Patient Account Using a Remittance Advice (Medicare)
- MOSS 4.0 Training 19.21T Posting Insurance Payments to Patient Accounts Using an RA (FlexiHealth PPO)
- MOSS 4.0 Training 19.22T Posting Insurance Payments to Patient Accounts Using an RA (Medicare)
- MOSS 4.0 Training 19.23T Posting Insurance Payments to Patient Accounts Using an ERA (Signal HMO)
- MOSS 4.0 Training 19.24T Posting Secondary Insurance Payments to Patient Accounts Using an RA (SeniorGap)
- MOSS 4.0 Training 19.25T ADVANCED Posting Insurance Payments to Patient Accounts Using an RA (Medicare Advantage)
- MOSS 4.0 Training 19.26T ADVANCED Posting Insurance Payments to Patient Accounts Using an RA (CareONE BC BS)
- MOSS 4.0 Training 19.27T Running a Journal (Day Sheet)
- MOSS 4.0 Training 19.28T Following up on a Patient Denial (Chawla)
- MOSS 4.0 Training 19.29T Processing a Credit Balance (Jackson)
- Chapter 19 Flashcards
- Chapter 19 Power Point
- Chapter 19 Chapter Review
- Chapter 19 Short Answer Assignment (Graded 30pts)
- Chapter 19 Video Quiz: Petty Cash Fund
- Chapter 19 Video Quiz: Posting Recording Collection Agency Adjustments
- Chapter 19 Video Quiz: Preparing a Deposit
- Chapter 19 Quiz (Graded 20pts)
- Job Skill 19-1: Write Checks (Graded 10pts)
- Job Skill 19-1 Form: Invoices and Blank Checks
- Job Skill 19-2: Reconcile a Bank Statement (Graded 10pts)
- Job Skill 19-2 Form: Bank Statement Reconciliation
- Job Skill 19-3: Post Entries to Ledger Cards and Calculate Balances (Graded 10pts)
- Job Skill 19-4: Prepare Ledger Cards (Graded 10pts)
- Job Skill 19-4 Form: Ledger Card
- Job Skill 19-5: Bookkeeping Day 1-Post to Patient Ledger Cards and Prepare Cash Receipts (Graded 10pts)
- Job Skill 19-5 Form 1: Checks
- Job Skill 19-5 Form 2: Checks
- Job Skill 19-5 Form 3: Checks
- Job Skill 19-6: Bookkeeping Day 1-Prepare the Daily Journal (Graded 10pts)
- Job Skill 19-6 Form: Daily Journal-Day 1
- Job Skill 19-7: Bookkeeping Day 1-Post Charges, Payments, and Adjustments Using a Daily Journal (Graded 10pts)
- Job Skill 19-7 Form 1: Checks
- Job Skill 19-7 Form 2: Checks
- Job Skill 19-8: Bookkeeping Day 1-Balance the Daysheet (Graded 10pts)
- Job Skill 19-9: Bookkeeping Day 2-Prepare the Daily Journal (Graded 10pts)
- Job Skill 19-9 Form: Daily Journal-Day 2
- Job Skill 19-10: Bookkeeping Day 2-Post Charges, Payments, and Adjustments to Patient Ledger Cards and to the Daily Journal; Prepare Cash Receipts and the Bank Deposit (Graded 10pts)
- Job Skill 19-10 Form 1: Checks
- Job Skill 19-10 Form 2: Checks
- Job Skill 19-11: Bookkeeping Day 2-Balance the Daysheet (Graded 10pts)
- Job Skill 19-12: Bookkeeping Day 3-Prepare the Daily Journal (Graded 10pts)
- Job Skill 19-12 Form: Daily Journal - Day 3
- Job Skill 19-13: Bookkeeping Day 3-Post Charges, Payments, and Adjustments to Patient Ledger Cards and to the Daily Journal; Prepare Cash Receipts and the Bank Deposit (Graded 10pts)
- Job Skil 19-13 Form 1: Patient Ledger Card
- Job Skill 19-13 Form 2: Receipts
- Job Skill 19-14: Bookkeeping Day 3-Balance the Daysheet (Graded 10pts)
- Job Skill 19-15: Bookkeeping Day 4-Set Up the Daysheet for a New Month (Graded 10pts)
- Job Skill 19-15 Form: Daysheet
- Job Skill 19-16: Replenish the Balance and Petty Cash Fund (Graded 10pts)
- Job Skill 19-16 Form 1: Check
- Job Skill 19-16 Form 2: Petty Cash Receipt Envelope
- Job Skill 19-17: Balance a Check Register (Graded 10pts)
- MOSS 4.0 Assessment 19.1A Preparing the Encounter Form (Weinert) (Graded 20pts)
- MOSS 4.0 Assessment 19.2A Preparing the Encounter Form (Lorenzo) (Graded 20pts)
- MOSS 4.0 Assessment 19.3A Preparing the Encounter Form (Patel) (Graded 20pts)
- MOSS 4.0 Assessment 19.4A Preparing the Encounter Form (Alvarez) (Graded 20pts)
- MOSS 4.0 Assessment 19.5A Preparing the Encounter Form (Acuna) (Graded 20pts)
- MOSS 4.0 Assessment 19.6A Preparing the Encounter Form (Blomquist) (Graded 20pts)
- MOSS 4.0 Assessment 19.7A Preparing the Encounter Form (Fransson) (Graded 20pts)
- MOSS 4.0 Assessment 19.8A Preparing the Encounter Form (Johnsson) (Graded 20pts)
- MOSS 4.0 Assessment 19.9A ADVANCED Preparing the Encounter Form (Lindgren) (Graded 20 pts)
- MOSS 4.0 Assessment 19.10A ADVANCED Preparing the Encounter Form (Wolf) (Graded 20pts)
- MOSS 4.0 Assessment 19.11A Posting a Co-Payment (Bachmayer) (Graded 20pts)
- MOSS 4.0 Assessment 19.12A Posting a Co-Payment (Acuna) (Graded 20pts)
- MOSS 4.0 Assessment 19.13A Posting a Co-Payment (Lindgren) (Graded 20pts)
- MOSS 4.0 Assessment 19.14A Posting a Co-Payment (Johnsson) (Graded 20pts)
- MOSS 4.0 Assessment 19.15A ADVANCED Posting a Co-Payment (Lorenzo) (Graded 20pts)
- MOSS 4.0 Assessment 19.16A Posting an Adjustment for a Non-Sufficient Funds Check (NSF) (Bachmayer) (Graded 20pts)
- MOSS 4.0 Assessment 19.17A Posting a Deductible from a Remittance Advice (Tate) (Graded 20pts)
- MOSS 4.0 Assessment 19.18A Posting a Non-Covered Service from a Remittance Advice (Bishop) (Graded 20pts)
- MOSS 4.0 Assessment 19.19A Posting a Denial from an Explanation of Benefits (Shulman) (Graded 20pts)
- MOSS 4.0 Assessment 19.20A Posting an Insurance Payment to One Patient Account Using an RA (Medicare) (Graded 20pts)
- MOSS 4.0 Assessment 19.21A Posting Insurance Payments to Patient Accounts Using an RA (FlexiHealth PPO) (Graded 20pts)
- MOSS 4.0 Assessment 19.22A Posting Insurance Payments to Patient Accounts Using an RA (Medicare) (Graded 20pts)
- MOSS 4.0 Assessment 19.23A Posting Insurance Payments to Patient Accounts Using an ERA (Signal HMO) (Graded 20pts)
- MOSS 4.0 Assessment 19.24A Posting Secondary Insurance Payments to Patient Accounts Using an RA (SeniorGap) (Graded 20pts)
- MOSS 4.0 Assessment 19.25A ADVANCED Posting Insurance Payments to Patient Accounts Using an RA (Medicare Advantage) (Graded 20pts)
- MOSS 4.0 Assessment 19.26A ADVANCED Posting Insurance Payments to Patient Accounts Using an RA (CareONE BC BS) (Graded 20pts)
- MOSS 4.0 Assessment 19.27A Running a Journal (Day Sheet) (Graded 20pts)
- MOSS 4.0 Assessment 19.28A Following up on a Patient Denial (Chawla) (Graded 20pts)
- MOSS 4.0 Assessment 19.29A Processing a Credit Balance (Jackson) (Graded 20pts)
Week 10
- Chapter 20: Financial Management
- Computerized Financial Management
- Analyzing Practice Productivity
- Check Your Understanding 20.1
- Accounts Payable
- Payroll
- Check Your Understanding 20.2
- MOSS 4.0 Training 20.1T Tracking Pending Payments by Running an Insurance Aging Report
- MOSS 4.0 Training 20.2T Batch Invoicing to Patients with Balances Due
- Chapter 20 Flashcards
- Chapter 20 Power Point
- Chapter 20 Chapter Review
- Chapter 20 Short Answer Assignment (Graded 30pts)
- Chapter 20 Quiz (Graded 20pts)
- Job Skill 20-1: Perform Accounts Payable Functions: Write Checks and Record Disbursements (Graded 10pts)
- Job Skill 20-1 Form 1: Check Register Form
- Job Skill 20-1 Form 2: Check Register Form
- Job Skill 20-1 Form 3: Travel Expense Form
- Job Skill 20-1 Form 4: Checks
- Job Skill 20-1 Form 5: Checks
- Job Skill 20-1 Form 6: Checks
- Job Skill 20-1 Form 7: Checks
- Job Skill 20-2: Pay Bills and Record Expenditures (Graded 10pts)
- Job Skill 20-2 Form 1: Check
- Job Skill 20-2 Form 2: Checks
- Job Skill 20-3: Replenish and Balance the Petty Cash Fund (Graded 10pts)
- Job Skill 20-3 Form 1: Check
- Job Skill 20-3 Form 1: Check
- Job Skill 20-3 Form 2: Petty Cash Receipt Envelope
- Job Skill 20-4: Balance a Check Register (Graded 10pts)
- Job Skill 20-5: Prepare Payroll (Graded 10pts)
- Job Skill 20-6: Complete a Payroll Register (Graded 10pts)
- Job Skill 20-6 Form: Employee Earning Record
- Job Skill 20-7: Complete an Employee’s Withholding Allowance Certificate (Graded 10pts)
- Job Skill 20-7 Form: Employee’s Withholding Allowance Certificate
- Job Skill 20-8: Complete an Employee Benefit Form (Graded 10pts)
- Job Skill 20-8 Form: Employee Benefit Form
- MOSS 4.0 Assessment 20.1A Tracking Pending Payments by Running an Insurance Aging Report (Graded 20pts)
- MOSS 4.0 Assessment 20.2A Batch Invoicing to Patients with Balances Due (Graded 20pts)
- Chapter 21: Seeking a Position as an Administrative Medical Assistant
- Beginning a Job Hunt
- Locating Employment Opportunities
- The Application Form
- Check Your Understanding 21.1
- Cover Letter
- Résumé
- The Job Interview
- Check Your Understanding 21.2
- Starting the Job
- Chapter 21 Flashcards
- Chapter 21 Power Point
- Chapter 21 Chapter Review
- Chapter 21 Short Answer Assignment (Graded 30pts)
- Chapter 21 Quiz (Graded 20pts)
- Job Skill 21-1: Key a Resume (Graded 10pts)
- Job Skill 21-2: Prepare a Follow-Up Thank You Letter (Graded 10pts)
Week 11
- Administrative Capstone Simulation (Graded 100pts)
- Billing Capstone Simulation (Graded 100pts)
- NHA's Certified Medical Administrative Assistant (CMAA) Pre-Test (Graded 100 pts)
Week 12
- NHA's Certified Medical Administrative Assistant (CMAA) Mock Exam (Graded 100pts)
- Final Exam - Chapters 11 - 21 (Graded 200pts)
Enrollment options
Medical Administrative Assistant Medical Administrative Assistant
Course modified date: 4 March 2025
This program is designed to enhance students’ understanding of the administrative duties of a front office medical assistant preparing them to work in facilities like hospitals, private practices and from home. Graduates of this program will know how to effectively communicate and interact with patients in an ethical and professional manner. Graduates will know how to how to properly perform patient scheduling, handle medical records and initiate and respond to written communication. Graduates will also be able to demonstrate the ability to manage facility finances in the areas of medical insurance, medical coding, daily financial practices and billing and collection activities.
- Teacher: Nexum Instructor
- Enrolled students: There are no students enrolled in this course.
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